Customer Care Team

We know you’re busy. That’s why our Customer Care Team is here to get you set up, answer questions, assist with issues, and help you make the most of your protection. Here are just a few ways we can help:

• Getting on board – New to Chubb? We can walk you through the onboarding process, get you set up and answer questions about any of the services listed below.
• Billing – Not sure about something on your bill? Have a question about changing your bill? Give us a call.
• Payments – Want to set up autopay? Need help making a last-minute payment? We’re here to help.
• Account consolidation – Would you like to combine all of your invoices for your multiple policies into one bill? Let’s chat.
• Use the client portal – Prefer to manage your insurance online? No problem. We can help you get set up, answer questions, and provide support when you need it.
• Get set up on the Chubb Mobile app – We can take you step-by-step through downloading and getting the mobile app on your smartphone or tablet and provide tips on how to use it efficiently.
• Go paperless – Ready to sign up for Paperless Billing and/or ePolicy? We’ll help you get set up to receive an email instead of paper!
• Find a provider in the Chubb Trusted Service Network – Need to find a service provider to help you rebuild or repair? Want help proactively protecting your home, vehicle, or valuables? We can help you find just the right vendor, who’s already been vetted by Chubb.
• Protect against fire or get help after a hurricane – If you’re in the right area, we can help you enroll in our Wildfire Defense Services and Chubb Property Manager, provided at no additional charge to eligible policyholders.
• Accessing general or special services – There are lots of benefits, offers, and services you can access. We can help you find the ones you need.

Contact the Customer Care Team today

• Call 866-324-8222 8 a.m. – 8 p.m. Monday – Friday and 10 a.m. – 3 p.m. Saturday (ET)
• Email customercare@chubb.com
• New Chat with our Customer Care team via text messages using the Chubb Mobile app