Transferring Eventbrite tickets allows flexibility for attendees and retains registrants for event organizers. This comprehensive guide is worth reading to fully understand the ticket transfer process.
Have you ever bought tickets for an event, only to later realize you can’t attend? Or perhaps you purchased tickets for the wrong day or event entirely. Rather than letting those event tickets go to waste, Eventbrite offers a convenient way to transfer tickets.
Eventbrite’s ticket transfer feature allows registered attendees to change the holder details of a ticket in order to transfer it to someone else. As an event organizer, enabling this option for your Eventbrite event listings provides flexibility for registrants and also helps you retain their registration even if they can’t attend.
But how exactly does this feature work, and what do you need to know to successfully transfer Eventbrite tickets as an attendee or activate the transfers as an event creator? This in-depth guide will cover:
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An Eventbrite ticket transfer allows a ticket buyer to change the registration details of their ticket in order to transfer it to someone else. Essentially, the new attendee claims the existing ticket by providing their name, email address, and other registration information instead of the original purchaser.
Ticket transfers provide flexibility and convenience for several reasons:
Essentially, Eventbrite ticket transfers offer flexibility that benefits both event organizers and attendees! Enabling them is quick and easy too.
If you want to allow ticket transfers for your paid Eventbrite events, follow these steps:
Once enabled, attendees who purchased their tickets online can follow the self-service transfer workflow. You can also customize transfer settings by ticket type if desired.
What if an existing registrant wants to change their ticket type or seating selection rather than transferring to someone new altogether? Eventbrite’s organizer dashboard makes it easy to facilitate attendee ticket type changes too.
As the event creator, to change an attendee’s ticket type:
It only takes seconds! The attendee will receive a fresh confirmation email with their updated ticket type and details. Much easier than having to cancel and re-register entirely.
Eventbrite offers customizable transfer settings so you can control:
Having this flexibility allows you to set transfer policies and fees that make sense for your particular event.
To access customization options:
Take advantage of these robust controls to ensure your Eventbrite transfers fit your event needs!
If you allow transfers to lower priced tickets, it’s smart to enable refunds for any overpayments rather than pocketing the extra funds.
Offering refunds for these transfers shows integrity and prevents bad will from your attendees. To issue refunds:
Eventbrite makes processing these refunds simple! Just be sure to communicate your refund policy clearly on event pages.
If you have ticket transfers enabled for your paid Eventbrite event, attendees can follow this workflow to securely change their registration details:
It’s that easy. The new attendee will receive a fresh confirmation email, ticket, and all the original registration details tied to their account.
Experience issues when trying to transfer an Eventbrite ticket? Here are some troubleshooting tips:
Following these troubleshooting steps should help resolve most Eventbrite ticket transfer problems! Please contact Eventbrite’s Help Center for further assistance.
While enabling self-service transfers is recommended, event organizers can also manually change an attendee’s ticket type or registration in the dashboard:
The attendee will receive fresh confirmation materials automatically. This gives organizers more oversight compared to self-service transfers.
Before setting up Eventbrite ticket transfers, please note key requirements:
Also double check your:
These guidelines help ensure seamless Eventbrite ticket transfers!
Follow these best practices when enabling Eventbrite ticket transfers:
✔️ Clearly communicate transfer policies, fees, deadlines, and process on event pages
✔️ Set ticket minimums to 1 for transfer eligible types
✔️ Refund any price differences instead of keeping overpayments
✔️ Limit transfer directionality if desired between ticket categories
✔️ Make new registrants claim tickets so they receive confirmation emails
✔️ Use updated attendee names and details for any event check-in lists
Following these tips will help ensure everything runs smoothly! Having an organized process in place makes a better experience for you and your attendees.
If you need to sign over a whole Eventbrite account with multiple events to new ownership, first change the account’s primary email address. This allows the new owner to take over the account credentials completely.
On the account’s Settings page choose “Change” next to Email Address, enter the new address and assign a new password. The new owner will receive an email to activate the account.
Now all your events and data seamlessly transfer over! Much easier than trying to re-create dozens of listings or export/import event setups individually.
Have an Eventbrite ticket you can no longer use? Rather than letting it go to waste, you may be able to resell it legally through trusted ticket marketplaces.
If allowed by event policies, sites like Tixel facilitate safe peer-to-peer ticket resales. Typically you can’t resell above the original price to prevent scalping. But otherwise it works similarly to an Eventbrite transfer – you change the ticket holder information and registration details.
Before reselling independently, always check with the event organizer to ensure it’s permitted based on the event’s policies and local laws. But when possible, ticket exchanges keep unused tickets circulating!
Eventbrite’s ticket transfer options empower both organizers and attendees. Allowing registration changes prevents no-shows, retains more revenue, and enables flexible event participation.
While some key requirements exist to qualify for transfers, properly configuring the functionality is straightforward. Eventbrite offers customizable transfer settings and easy-to-use troubleshooting tools as well.
By letting attendees update existing Eventbrite ticket registrations, organizers reduce waste and create positive experiences around their events. Follow the best practices in this comprehensive guide to seamlessly implement transfers!
Owen writes for The Ticket Lover, covering unique ticket situations from his perspective having worked across sales, service and analytics roles for nearly a decade. He studied information systems and marketing at Washington State University. In his spare time Owen enjoys hiking, gaming, and spending time with his wife Claire and newborn daughter. He shares his varied expertise answering ticket questions at The Ticket Lover.
