Five star defaqto rating for the car ins policy does give me a certain level of reassurance, along with an excess that isn't over the top. Easy to navigate website and secure payment at the end, all straight forward. It will be interesting to see what next year's premium will be now I'm on board. Very happy with this year's premium, do Sure want to keep regular customers happy.
Date of experience : 05 September 2024
Reply from esure
Thank you for the review and welcome to esure!
Had been with another insurer for a long time and had slipped into the trap of 'auto-renewing' until my latest quote came through. Through a comparison website I found a quote from Esure that was just over half the cost of my renewal quote. Furthermore the level of cover was better than what I had before. Really happy and glad I moved to Esure.
Date of experience : 05 September 2024
Reply from esure
Thank you for the review and welcome to esure!
23 reviews 2 hours agoUsed a comparison site to make the purchase. Went through to Esure site to check policy details, but due to a system upgrade, not possible. Not easy to speak to / contact a human. Bot was useless. Did get to ‘chat’ to a representative. Got my question answered. Price was better than my current provider renewal and comparison site gave a gift too.
Date of experience : 05 September 2024
Reply from esure
Thank you for reviewing your experience and sharing your feedback Trevor, great to have you on board 😊
2 hours agoSeems to be reasonably priced. Your competitor “Hastings direct” charged me 3x monthly what you do and so they’re robbing working people. Good options of cover aswell as a user friendly website.
Date of experience : 06 September 2024
Reply from esure
We are pleased to hear this, thank you for sharing your experience Brandan😊
35 reviewsToday I received my renewal from aviva, the premium had doubled. Using compare the market I had a lot of reasonable quotes, Esure flex offered me the same cover for less than half the price and the joining was straightforward, no brainier really, thank you esure!.
Date of experience : 05 September 2024
Reply from esure
We appreciate you taking the time to leave us feedback Roy!
Application process very easy on an excellent website, it was the best priced cover with a lot of excess options to suit our needs.
Login process to your documents is very good just enter your email and click on the link when it comes through.
Date of experience : 03 September 2024
Reply from esure
Thank you for the kind review Michael and welcome to esure!
I chose this insurance because it was cheaper then others and I hope I stay for long as possible. I found this on money supermarket app on what I got and it will increase your credit score as well
Date of experience : 05 September 2024
Reply from esure
We appreciate you taking the time to leave us feedback Nigel!
20 hours agothe experience was excellent bar one little niggle.I had to use my wife's e-mail address because for some reason my e-mail address was deemed in use,whatever that means.However apart from that and having to send all the messages you sent to my wife to my e-mail as she does not have access to a printer as she uses an i-pad,the process was very good,thankyou.
Date of experience : 04 September 2024
Reply from esure
Thank you for the review Charles. If you would like to change your email or document preference, click the 'Need Help' option on the website to connect with the team where we can assist you - https://bit.ly/3X2fsh4
4 hours agoWhile it was easy to buy cover through an online aggregator as a new business customer, it would have been much easier to allow me to renew my policy through the eSure website. Unfortunately, eSure couldn’t let me log into my own policy portal.
I don’t want auto-renewal but I did want to manually renew my cover. Luckily, a new business policy is quite a bit cheaper than my renewal quote (isn’t that non-compliant now?) so I saved some money too.
Date of experience : 06 September 2024
Reply from esure
Hi Andrew, we're sorry to hear there were some issues renewing online.Though daily fluctuations may occur in our new business policies, this wouldn't have been less expensive when your renewal price was calculated. We appreciate you taking the time to share your feedback. Thanks
17 hours agoBeen insured with Esure a few times now & never had any problems. the whole process was smooth & prices are always cheap too which let's face it we all need cheap car insurance nowadays
Jarrod
Date of experience : 05 September 2024
Reply from esure
We appreciate you taking the time to leave us feedback Jarrod!
2 days agoI have used Go Compare a few times now and found them reliable so I have chosen my home insurance with their cheapest option. I have taken my time to consider various options and was pleased they didn't "time out" and I could consider all my options. I recommend the company and feel confident that I have made a good choice.
Date of experience : 04 September 2024
Reply from esure
We're so pleased to hear this Delia, thank you for taking the time to review and share your experience 😊
16 hours agoI’ve been dealing with ESure for almost 5 months with no resolution to my claim. Despite contacting the Insurance Ombudsman, progress remains slow and has caused immense stress. Their repair company, Fast Track, has made unreasonable demands, booking inspections without my consent, and I’ve spent hours on the phone, missing work.
ESure customer service is unhelpful – they’ve confirmed two open claims but won’t provide details, and I can never speak to a manager. Promised call recordings haven’t been sent, and I’ve had no meaningful updates. I can’t use my car, yet I’m still paying high premiums due to their errors. I’m now considering legal action. Avoid this company!
Claim number: 5000082260
Policy number: 87742646
Date of experience : 16 April 2024
Reply from esure
Thank you for your review, we're sorry to learn you are unhappy with the service received regarding your claim. We have added a copy of your review to your complaint case file and a handler will be arranging a follow up with you on the matter. Please note, it's not advised that you post policy or claim reference numbers publicly, and you may wish to remove from your review. Many Thanks.
